FREQUENTLY ASKED QUESTIONS
Our Online Courses
How long do I have access to the online courses?
All our online courses come with 1-year access, giving you plenty of time to learn at your own pace and revisit the material whenever you need.
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What if I’m not satisfied with the course?
We offer a 14-day cooling-off period with a money-back guarantee. If you’re not satisfied within the first 14 days of your purchase, you can request a full refund—no questions asked.
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Can I download the course materials?
Course materials, including videos, are accessible online through our platform. Some resources, like templates and checklists, may be available for download depending on the course.
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Are there any prerequisites for the courses?
Most of our courses are designed to be accessible to learners of all levels. Any specific prerequisites will be listed on the course description page.
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How do I access my course after purchase?
​Once you complete your purchase, you will receive an email with login details to access the course through our online platform. You can start learning immediately!
Can I ask questions during the course?
Absolutely! With The Spark Hub you can join monthly insights and Q&A sessions and engage with the course community.
Our Services
What services do you offer?
We offer a range of services including operational consulting, e-learning development, ClickUp setup and optimization, and Thinkific platform management. Whether you need help streamlining processes or creating effective training programs, we’ve got you covered.
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How does the 14-day cooling-off period work for services?
For services, the 14-day cooling-off period applies before work begins. If you decide to cancel within this period, you will receive a full refund. However, once the service has commenced, the cooling-off period no longer applies.
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How do I get started with your services?
Getting started is easy! Simply contact us to schedule a free discovery call where we’ll discuss your needs and tailor a plan to help you achieve your goals.
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Can you help with ongoing support after the initial service is completed?
Yes, we offer ongoing support through our retainer services, which include continuous optimization, updates, and on-demand assistance to ensure your systems and processes remain efficient.
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How do you ensure that your services meet my specific needs?
We begin every project with a detailed consultation to understand your unique challenges and goals. Our services are fully customizable, ensuring that the solutions we provide are tailored to your business.
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What industries do you specialize in?
We specialize in a wide range of industries, including education, technology, healthcare, and small to medium-sized businesses. Our experience spans multiple sectors, allowing us to bring best practices and tailored solutions to your specific industry.
Still have some questions?
Contact us today to schedule a consultation and learn how we can help you achieve your business goals.